Frequently asked questions

Orders are processed within 1–3 business days, then take 7–15 business days in transit. The exact window depends on your country and which warehouse holds your item. You will get a tracking number by email as soon as the parcel is dispatched.

We ship directly from our fulfilment partners rather than holding stock ourselves. That keeps prices lower, but it adds a few days compared with a retailer shipping from a local warehouse. We state the estimate upfront rather than promising speed we cannot deliver.

Yes, we ship worldwide. Shipping is free on orders over $75. Below that, a small per-item shipping cost is shown in your cart before you pay — there are no extra fees added at the final step.

Usually not. Tracking often goes quiet while a parcel is in transit between countries or clearing customs, sometimes for up to a week. If there is no movement for 10 days, email us with your order number and we will chase the carrier for you.

If the order has not shipped yet, yes — email us as soon as possible with your order number and the correct address. Once a parcel is dispatched we cannot redirect it.

You can pay by UPI, credit or debit card, netbanking, or PayPal. Payments are handled by Razorpay and PayPal — your card details go straight to them and are never stored on our servers.

Yes. All payment data is encrypted in transit and processed by certified payment providers. We only ever receive a confirmation that a payment succeeded, along with a transaction reference for your receipt.

New customers can use WELCOME10 for 10% off orders over $20. Occasional seasonal codes are announced on the homepage banner — we do not run permanent “fake” discounts.

On some international orders, your local customs authority may charge import duty or tax. That charge comes from your government, not from us, and is not included in the price shown at checkout.

You have 30 days from delivery to request a return on eligible items, provided they are unused and in their original packaging. Some items — such as personal care and intimate products — cannot be returned once opened, for hygiene reasons.

Email us within 30 days with your order number and a photo of the problem. If the item is faulty or was damaged in transit, we cover the return cost and send a replacement or full refund — your choice.

Once a return is approved, refunds are issued to your original payment method within 5–10 business days. Bank processing times vary, so it can take a little longer to appear on your statement.

Sign in and open My Orders. Each order shows its current status and, once dispatched, the carrier tracking number. We also email you at each step — paid, shipped and delivered.

You can cancel from My Orders while the status is still Pending or Paid. Once the order moves to Supplier Processing it has been sent to the warehouse and can no longer be cancelled — you would need to return it after delivery.

Yes, a quick account is required so we can attach your order history, addresses and tracking to you. It takes about thirty seconds and we never send marketing email unless you subscribe.